SENIOR HUMAN SERVICES PROGRAM SPEC OPS
Company: My Florida Corp Defunct
Location: Fort Lauderdale
Posted on: April 25, 2024
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Job Description:
SENIOR HUMAN SERVICES PROGRAM SPEC OPS - 60932058
Date: Apr 22, 2024
Location:
FT LAUDERDALE, FL, US, 33309 FORT PIERCE, FL, US, 34949 WEST PALM
BEACH, FL, US, 33418
The State Personnel System is an E-Verify employer. For more
information click on our E-Verify Website
(http://www.dms.myflorida.com/workforce_operations/human_resource_management/for_job_applicants/e_verify)
.
Requisition No: 827891
Agency: Children and Families
Working Title: SENIOR HUMAN SERVICES PROGRAM SPEC OPS -
60932058
Pay Plan: Temp
Position Number: 60932058
Salary: $20.00-$25.00
Posting Closing Date: 05/03/2024
Total Compensation Estimator Tool
(https://compcalculator.myflorida.com/)
Senior Human Services Program Specialist - 60932058
(System of Care Specialist)
This is a highly responsible and professional position that will
serve as an OPS Senior Human Services Program Specialist (System of
Care Specialist) within the Southeast Region Office of Substance
Abuse and Mental Health (SAMH) program office. The Senior Human
Services Program Specialist performs professional regulatory duties
to evaluate compliance with the State of Florida's Mental Health
Act, commonly referred to as the Baker Act, Chapter 394., F.S. and
Florida Administrative Code 65E-5, as well as Short Term
Residential Treatment Facilities under Florida Administration Code
65E-12. This includes review and compiling of responses to
complaints and inquiries.
This position will collaborate with each section within the program
office and be required to use independent judgement, take
initiative in carrying out duties and responsibilities and should
be extraordinarily detail oriented. Monitoring, technical
assistance, and community outreach with a focus on enforcement of
standards and requires execution in a thoroughly comprehensive
manner to ensure the protection of patient rights and to ensure
public health and safety.
Duties and Responsibilities
Conducting inspections and surveys; investigate complaints, review
incident reports; review of medical records, policies, procedures,
corrective actions, applications, submission of documents relative
to monitoring, complaints, and inquiries.
Provide guidance to Providers to assist them in developing plans to
correct deficiencies and technical assistance for educational
purposes.
Serve as liaison between Baker Act Receiving Facilities and all
other outside parties such as Managing Entity staff and
Headquarters staff.
Research, prepare, develop, and present data on special projects;
prepares reports and formal responses with accuracy and timeliness
of documentation in applicable State's electronic portals, such as
Provider Licensure and Designation System (PLADS) and Incident
Reporting and Analysis System (IRAS).
Work in tandem with other regulatory agencies and may accompany
Surveyors from the Agency for Healthcare Administration (AHCA) to
conduct complaint investigation on Baker Act related issues. Be
able to observe critically and recognize areas of non-compliance,
problems and discrepancies serving as the Baker Act subject matter
expert. Works in collaboration with Managing Entities.
Attend community meetings, such as Managing Entity CQI and ROSC
meetings.
Participate in the workshops and conferences relative to Behavioral
Health and any other Departmental and /or regional directives from
DCF Leadership.
Provide technical assistance, coordination, consultation, and
collaboration with Receiving Facility staff to ensure unfunded
patients in private Baker Act Receiving Facilities receive equity
in healthcare services like those in ME contracted public receiving
facilities.
Identify patients with high utilization of services and coordinate
case conferences as needed.
Support the no-wrong door model of acute care to adults who have
mental health or substance use disorders, or both which optimizes
access to care, regardless of entry point into the behavioral
health system of care.
Execute required administrative responsibilities timely with
minimal guidance, including mandatory trainings, timesheets, and
assignments based on established due dates.
Ability to work independently, autonomously and demonstrate
independent thinking when setting priorities, in planning and
execution of job functions that evidences self-direction while
keeping supervisory staff appraised of activities.
Review work and data with an emphasis on process improvement within
the adult system of care.
Demonstrate professionalism in the coordination and collaboration
of work functions with external and internal customers.
Preparation of documents will evidence attention to detail,
accuracy, and timely submission when deadlines are assigned.
Communications in representing the Substance Abuse and Mental
Health Regional Office will represent professionalism and courtesy
to both internal as well as external customers.
Strong ability to work with other stakeholders and demonstrate
good, clear, and concise communication and documentation
skills.
Timely follow-up and follow-through on tasks.
Document cases using prescribed Excel Tracking sheet.
Review and respond to inquiries in the general SER.SAMH. SERVICES
mailbox
Effectively supports the Baker Act designation process as indicated
by formal observation and documentation reviews, evaluates and
process designation and re-designation applications correctly
according to timeframes in 65E-5 F.A.C.; participates in all Baker
Act education, trainings, and support of hospitals and Crisis
Stabilization Units according to Chapter 394; participates in all
facets related to Chapter 394 for persons being discharged or
diverted from State Mental Health / Forensic facilities; other
related matters having to do with Rule 65E-5, F.A.C.
Knowledge, Skills and Abilities required for the position:
Knowledge/understanding of the impact of substance use disorders
and mental health conditions.
Knowledge/understanding of the system of care for adults.
Strong writing skills as evidenced by an ability to draft reports
or presentations.
Ability to identify the nature or problems associated with access
to treatment services.
Ability to communicate effectively and to establish and maintain
effective working relationships with others.
Ability to plan, organize, prioritize, and coordinate work
assignments.
Ability to produce quality written products within short
deadlines.
Ability to organize and prepare written data into logical and
correct format.
Ability to maintain files.
Ability to prepare correspondence.
Ability to work independently.
Ability to utilize problem-solving techniques.
Ability to plan, organize and coordinate work assignments.
Ability to communicate effectively.
Ability to establish and maintain effective working relationships
with others.
Knowledge of community resources.
Knowledge of survey processes, experience with writing reports,
reviewing data, and other inspection related duties as needed by
the Department.
Ability to handle routine and sensitive contacts with staff,
officials of healthcare facilities in a professional manner.
Handles Trackers, documentation of follow-up, delegation if needed
and ensure timeframes are met for closure of Trackers.
Assist with incoming consumer / family calls/ need for behavioral
health resources.
Ability to use a computer and available software to maintain
records and prepare reports.
Ability to communicate effectively with others, maintain favorable
public relations, work independently and inter-dependently and set
priorities to meet deadlines with both internal as well as external
customers
Efficient and effective methods and communication skills are
essential in keeping with a professional work environment.
Minimum Qualifications:
Bachelor's degree, or 2+ years of experience in related field.
Knowledge of Baker Act Law Chapter 394 and Florida Administrative
Rule 65E-5 and 65E-12 desirable.
Must develop a working knowledge of the system of care and services
within 3 months from the date of employment.
The State of Florida is an Equal Opportunity Employer/Affirmative
Action Employer, and does not tolerate discrimination or violence
in the workplace.
Candidates requiring a reasonable accommodation, as defined by the
Americans with Disabilities Act, must notify the agency hiring
authority and/or People First Service Center (1-866-663-4735).
Notification to the hiring authority must be made in advance to
allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees
are subject to reasonable suspicion drug testing in accordance with
Section 112.0455, F.S., Drug-Free Workplace Act.
Nearest Major Market:Fort Lauderdale
Nearest Secondary Market:Miami
Keywords: My Florida Corp Defunct, Oakland Park , SENIOR HUMAN SERVICES PROGRAM SPEC OPS, Other , Fort Lauderdale, Florida
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